This week, as part of our ongoing RCS Questions and Answers in a Time of Remote Workflows, Brian Willard, head of our Field Technician Services team, joined in to talk about RCS installs and changes we’ve implemented since COVID-19.
After quarantine was in place, RCS adapted their installs so that we could operate remotely. We’ve been continuing installations and with certain cities reopening, RCS has even begun some on-site installations. Of course, operating under CDC safety guidelines.
RCS has also revealed their new Field Technician Services Client Portal, a URL in which Clients can update information for their upcoming installation. Since we like to make sure our install team’s time is better spent working with the Client, RCS has found that any information up front will help speed along the process. This way our staff is training and not “watching a progress bar.” The new RCS FTS Client Portal will be available very soon.
Afterward, we broke down the upgrade/installation timeline and what to expect. The FTS team will convert any audio and metadata from your previous system and make a point to properly train your entire staff, including sitting in with morning shows.
If you have your questions regarding the upgrade/installation process, don’t hesitate to reach out to RCS Support or your local RCS Sales Representative. Make sure to follow us www.Facebook.com/RCSSoundSoftware and we’ll see you every Thursday at 11am ET.