Location: Position is on-site in Ogallala, NE. No remote work possible though occasional travel may be required. Standard working hours are 7 am to 4 pm MDT, Monday – Friday.
Summary: RCS is looking for a detail-oriented individual responsible for Quality Control of computer systems shipping from our Ogallala, NE office. The individual will also work as part of a team taking orders all the way from initial printing through build and shipping as well as assisting Field Technical Services with aspects of field installs that can be done from the Ogallala office. Individual will also occasionally be tasked with travel to install Media Monitors installations. Individual will also take on additional facilities work in and around the building.
Duties and Responsibilities:
- Tests hardware for failures and ensures accuracy of configuration of systems prior to shipment to customers.
- Testing of potential new hardware for use within our environments and for conflicts with other sold products. Document test results of such testing.
- Responsible for ensuring data entry of orders following shipment of systems.
- Responsible for ensuring that orders in the system that are approved for processing are printed and passed along to the team responsible for building said systems.
- Responsible for being able to perform the build process for all systems, both to understand config control better but to also build systems.
- Responsible for shipping needs which does includes international shipments and creation of required documents.
- Track marketing promotional materials and perform shipments.
- Tracking of trade show booths including both shipment and returns.
- Review and tracking of expiring licenses to eliminate customer hardship.
- Completes and maintains quality control documentation.
- Database and audio conversions for use during installations of radio sites
- Remote build of workstations and systems to prepare locations for the FTS team.
- Setting up and duplicating/testing of experienced field issues experienced by FTS.
- Occasional travel required for installs of Media Monitors equipment.
- Other duties as assigned.
- Responsible for assisting with building maintenance including but not limited to:
- Snow removal – (outside normal working hours required when necessary)
- Changing filters and maintaining furnace and A/C units.
Qualifications:
- High school diploma and related work experience.
- Needs an understanding of Windows server and workstation operating systems to troubleshoot software issues and to properly install and configure internal software programs.
- Technical knowledge of computer hardware to be able to troubleshoot hardware issues and to replace components within.
- Needs a working knowledge of Microsoft computer programs (i.e. Excel, Word, etc.).
- IT, SQL, and Networking knowledge is a plus.
- Operate a forklift for loading and unloading of palletized hardware and crates on trucks.
- Must have a valid driver’s license.
- Able to lift 50 pounds comfortably and able to lift upwards of 100 pounds in a team lift.
- Ability to communicate effectively with other departments within the company as well as with companies outside RCS.
- Needs to be detail oriented and able to multi-task, as well as adjust to changing priorities as situations arise.
- Qualified candidate must possess problem solving, communication and organizational skills.